Shipping policy

Thank you for shopping with MS Store. We are committed to delivering your orders quickly and securely. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• Local Delivery: 3–7 business days
• Nationwide Delivery: 5–10 business days
• International Delivery (if available): 7–21 business days

Delivery times are estimates and may vary depending on your location and shipping carrier.

Shipping Charges

• Shipping fees are calculated at checkout based on the delivery location and order size.
• Free shipping promotions, if available, will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing tracking information (if available).

Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Customs clearance (for international orders)
• High order volumes

MS Store is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided, resulting in delivery failure or additional shipping charges, the customer may be responsible for any extra costs.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of the expected delivery date.

Provide:

• Your order number
• Photos of the damaged package (if applicable)
• A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Delivery Confirmation

Once an order is marked as delivered by the shipping carrier, MS Store is not responsible for lost or stolen packages left at the delivery location.

Contact Us

For shipping-related questions, please contact:

MS Store
📧 Email: msstore554@gmail.com
📞 Phone: 03216116500

MS Store – Fashion. Luxury. Lifestyle.