Return & Exchange Policy

At MS Store, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Items may be returned within 7 days of receiving your order.
• Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Items showing signs of use, damage, or alteration are not eligible for return.

Exchanges

• We offer exchanges for eligible items within 7 days of delivery.
• Exchanges are subject to product availability.
• Customers may exchange items for a different size, color, or another product of equal value.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Beauty, skincare, or personal-use items (if opened or used)

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval status.
• Approved refunds will be processed within 5–10 business days through the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.
• We recommend using a trackable shipping service for returns.

Contact Us

For return or exchange requests, please contact:

MS Store
📧 Email: msstore554@gmail.com
📞 Phone: 03216116500

Thank you for shopping with MS Store – Fashion. Luxury. Lifestyle.